A sophisticated parts and service hub will support Tadano Oceania customers and grow business in Australia and New Zealand.
Tadano has reaffirmed its commitment to supporting customers across the Oceania region with the opening of a new, purpose-built head office in Brisbane, Australia.
Opened on June 1 in the north-eastern suburb of Lytton, the $10 million facility greatly enhances Tadano’s offering to customers within greater Brisbane as well as its operations across Oceania. The new facility also provides customers for the first time with a common location in the city to access both Tadano and Demag parts and service.
“This is an exciting time for the business and for the customers we serve,” says Tadano Oceania managing director, Anthony Grosser. “We were in the process of looking for a larger premises, and the acquisition of Demag in 2019 accelerated the process. Our new head office at Lytton is now the largest dedicated crane repair facility in the Southern Hemisphere.”
Grosser explains while Australia represents about 0.3 per cent of the world’s population, it is a very strong and developed market, making it an important market for Tadano.
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The new 14,000 sqm head office significantly improves Tadano Oceania’s offering to customers in several key ways. “One major change is that the new location in north-east Brisbane is closer to port facilities and the industrial heart of Brisbane,” Grosser said. “It is located off the Port of Brisbane Motorway and so is extremely accessible to customers.”
12 service bays to reduce customer downtime
The new facility is also a step-up from Tadano Oceania’s previous head office in the suburb of Darra, both in terms of size and services offered. “We now have more than 8,000 sqm of hardstand for the commissioning, repair and reconditioning of cranes, as well as two wash pads – one internal and one external,” Grosser said. “There are 12 fully equipped service bays, meaning customers’ needs can be addressed promptly, reducing their downtime.”
Other notable features include tilt-panel construction, floor-to-ceiling glazing in the offices, a 10-tonne gantry crane, an internal service pit, and multiple roller shutters.
1,000 sqm for parts
Mr Grosser says the site features 3,100 sqm of enclosed space, including offices, training facilities and spare parts and stock storage. Some 1,000 sqm of space has been dedicated to parts alone. While Tadano parts and services have been available on site since the opening on June 1, the Demag offering will be phased in throughout July. The Demag parts and service facility was previously at Eagle Farm.
Tadano’s customers are not the only ones pleased with the new facility. Staff will benefit from the new head office’s proximity to rail transport and its modern ergonomic features, designed to make their working days safer and more comfortable.
Grosser says the new facility brings Tadano’s total commitment to the region close to $20 million since 2010. “This shows just how important Oceania is to Tadano and how committed the company is to the region.”
Key facts about Tadano Oceania’s new head office
• Located at 1/146 Lindum Road in the Brisbane suburb of Lytton
• Close to ports
• 12 fully equipped service bays including overhead cranes and wash bay
• Parts sales and pick up
• Dedicated training rooms
• Office facilities
• about 14,000 sqm total area;
• about 8,000 sqm of hardstand;
• about 3,100 sqm of enclosed space; and
• about 1,000 sqm for parts.