In June, Tadano Oceania officially opened its purpose-built facility in Perth. The building is designed to accommodate the expanding operations in Perth and increasing customer service and support capabilities through larger workshops and greater spare parts holdings.
Tadano Oceania staff welcomed customers to its new facility in Hope Valley recently, as well as agents and distributors from around the country and New Zealand.
Numerous new cranes were on display, including the new 450-tonne capacity Tadano AC 7.450-1 all terrain – one of the first to arrive in the country – which has been delivered to General Crane Services in Western Australia.
The official ribbon-cutting ceremony was handled by Takehiro Kusumoto, managing director of Tadano Oceania, and Toshiaki Ujiie, president and CEO of Tadano Ltd. Ujiie had flown in from Japan especially for the occasion.
This expansion, plus a similar one in Sydney, are key elements of Tadano’s strategy, which is driving an increased focus on customer support and satisfaction. The new facilities will increase the NSW and WA operations’ abilities to supply product to meet the increasing demands of the market and provide best-in-class aftersales service and training.
The new facility boasts highly skilled employees that are always willing to go above and beyond to assist Tadano customers. Tadano Oceania has shown great results recently, which Tadano headquarters recognises and is supporting with the investment in these new premises.
The new Perth purpose-built facility is a result of the growth Tadano products have been experiencing since the acquisition of the Demag business. The move to the new facility was earlier in the year, with the official opening delayed due to Covid and the related travel restrictions. The entire Tadano operation was moved from Bibra Lake to Hope Valley.
The new facility features 2,400 square metres of workshop space, which includes six service bays plus the hard stand. The workshop also features a full-sized wash bay, approximately 40m long, and an internal wash bay.
The smaller bay will be used for washing booms when they have been stripped down. The workshop features two 10t capacity overhead cranes that will help with the maintenance of the cranes, especially the larger machines, and the hard stand will hold stock and provide more room for cranes arriving for servicing.
Accessibility from the main road to the yard is very straight forward and provides easy access for the largest of Tadano and Demag’s cranes. The facility is also close to the Kwinana hub where a number of big crane customers are located along the Kwinana strip.
There is also a high degree of growth designed into the building’s footprint. Tadano has more than doubled the amount of room for spare parts. The parts department is being set up to hold far more stock and staff will have easier access to the parts, enabling quicker picks and shipping times.
The office accommodation also includes training rooms. These reflect Tadano’s o
ngoing commitment to training its staff and technicians, but also reaffirms Tadano’s commitment to customer and operator training. Customer training will include familiarisation with new machines and basic operational training when a new crane is sold.
The facility is designed to set up Tadano for the next phase of the business but, more importantly, it increases Tadano’s ability to support the broadening product range and to enhance the Tadano customer experience