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Sany showcases global servicing capabilities

Sany showcases its global servicing capabilities.

Sany has showcased its extensive global servicing capabilities, bringing a 50-tonne truck crane back online remotely after only an hour of downtime.

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China Jiangsu International Economic and Technical Cooperation Group encountered a sudden failure while working in South Sudan on its sole truck crane, meaning unplanned downtime was threatening to derail the prompt delivery of the project in question.

With the absence of an on-site service engineer in South Sudan, Sany contacted its closest located agent in Peyton Tao, who was based in Morocco, for support. To solve the problem as soon as possible, Peyton conducted remote maintenance, systematically trouble shooting the cranes one by one on the other end of the phone. After an hour of checking, the problem became apparent: a broken communication line between the field-bus instrument and the ECU.

Following the detection, the crane was restored, preventing further downtime and potential losses.

“We are grateful to SANY for the quick response and to Peyton for his patience and dedication,” said the manager of the project in South Sudan. “The unexpected downtime is always a cause for concern, but SANY provides us with the most reliable guarantee.”

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