For several years Manitowoc has been trying to find the right location to grow and expand the business. Manitowoc’s John Stewart VP Sales & Support / General Manager and Paul Churchill, Customer Service Director, provide details about their new premises.
“Our Blacktown facility has served us well, but we have known for some time that a larger facility was required if we are to grow the business and significantly expand our services supporting the large population of Groves and Potains we have in the industry,” said John.
“For us to take the next step we needed to find the right facility and our options included having something purpose-built. We know we have to expand our service capabilities as well as having enough room to accommodate our growing product range, especially the new eight axle that will be arriving in Australia. We’ve been looking for some time.
“Since Paul came on board over 18 months ago, he has had a lot of contact with our customers, and having worked for them for three years, he’s had even closer contact with Melrose Cranes. With the recent Borger Crane Hire and Rigging acquisition of Melrose Crane Hire, Paul was made aware that the Melrose facility in Seven Hills would be vacated, and we were given first option to take up residence.”
Paul explains what a difference the new facility will make to the Manitowoc business.
“It’s basically tripled the amount of hard stand we had at Blacktown and it’s more than tripled the undercover warehousing and workshop space. We will have far more space to house spare parts and, with the expanded service capabilities, we will be employing extra technicians to significantly grow the levels of support we are providing our customers.
“The facility enables us to manage a much wider scope of larger projects. I joined Manitowoc tasked with improving and expanding our after sales capabilities for the Grove and Potain products, and this facility will enable us to do just that.”