Delivering exceptional insurance brokerage

The partnership between PNOinsurance and Johnson & Young Cranes is a shining example of how collaborative efforts can drive remarkable growth and success.

As JYC continues to expand and take on even more ambitious projects, PNOinsurance remains a steadfast ally, ensuring they are protected and primed for continued success.

In a dynamic industry where precision, reliability and innovation are paramount, Johnson & Young Cranes and PNOinsurance have set a benchmark for excellence. Together, they are not just building infrastructure; they are building a legacy of quality and trust.

Brent Young, Director at Johnson & Young Cranes (JYC) had this to say about Dean and his team at PNOinsurance.

“When I bought my first crane, it was insured through another insurer. I met Dean at a couple of CICA events and he was obviously knowledgeable about the industry and easy to get along with. Come policy renewal time I engaged Dean and he explained not only what I was insured for but what I wasn’t insured for.

“Dean made it very easy to understand what the minimum requirement was to operate in our space, as well as making very clear the value of add-ons for other types of insurance we would need as the business grew. That was seven years ago,” said Brent.

PNOinsurance has always been super responsive to JYC’s requirements when it comes to incidents.

“When there have been incidents the response from Dean and his team has been immediate. They are very helpful with generating the claims but also in assisting with the repairers of choice. We had a significant claim that had to be dealt with through an OEM and it was managed seamlessly by both PNO and the loss adjusters, which made getting the crane back on site so much quicker and easier,” said Brent.

Today, JYC operates 50 cranes of varying capacities – which makes for a delicate process come renewal time.

“We understand that we’re getting value for money with Dean, and we receive no claims bonuses for not claiming. We rely on Dean’s industry knowledge and also his understanding of asset values. It’s not just the plant insurance we rely on from PNOinsurance, it’s the management liability products as well.

“With the larger capacity cranes, we receive ‘layup policies’ so if they’re out on site working, obviously fully insured, there is zero risk to our clients and ourselves.

When they’re in our yard there’s a reduced risk element and so we get a layup type insurance – there’s been significant savings there.

“But as you can appreciate, when you have seven plus cranes in the fleet each with significant values, there’s a fair bit of coverage required and how that coverage is applied when they’re working and not working is important. At the end of the day, Dean is very knowledgeable, he’s a good guy and a pleasure to deal with,” said Brent.

Across all states

When it comes to the crane industry, PNOinsurance demonstrates a national footprint that spans across all states. While their main office is situated in Victoria, their influence and services extend all over Australia. This reach enables PNO to cater to a diverse range of clients, each with unique needs.

Dean Bassed, Director of PNO, says “We are committed to continuous growth at PNO, ensuring that we provide a top service to our crane clients across Australia. As we expand our reach, our dedication to supporting and elevating the industry remains firm.”

Shane Rouhan, Managing Director of Nationwide Crane Hire, first met Dean Bassed two years ago at a Crane Industry Council of Australia (CICA) Queensland Branch Meeting where Dean was presenting.

“We were having issues with our broker at the time, so I spoke to Dean and he was immediately very helpful. We bought Dean on board and he quickly gave us pointers and helped steer us in the right direction and actually saved us quite a bit of money.

“His approach to our business was more thorough than we had seen before and he explained to us where we were probably under covered and had left ourselves exposed to claims in the future,” said Shane.

“One of Dean’s strengths is his knowledge of the products, he understands our industry. His approach wasn’t to push us to make changes. He didn’t think that what was happening with us at the time was right and he suggested ways of addressing this.

“We cover everything with PNO now. We cover our premises, the machines, we also cover for claims that may come about through HR, unfair dismissal or even harassment and workplace bullying. Before we engaged PNOinsurance we were probably behind with a lot of this coverage and it could have led to us having issues in the future,” he said.

The continued growth of PNOinsurance 

Beyond claim management, PNO is dedicated to advancing industry knowledge through educational initiatives across Australia. Partnering with the Crane Industry Council of Australia (CICA), PNO leads numerous discussion sessions, providing insights into the Crane Industry and market trends. These efforts not only benefit established industry players but also focus on supporting newcomers entering the market.

PNOinsurance is dedicated to elevating support for clients in the crane industry, which has driven the recent launch of its newest expansion – PNO Workplace Risk.

Responding to client concerns about claims management and high premiums, they established this new venture to address these critical issues head-on.

Leading PNO Workplace Risk is Paul Marsh, an allied health professional with over 20 years of experience in the field. His expertise and commitment ensures that their clients receive the highest level of service and innovative solutions tailored to their needs.

Addressing issues such as workers’ compensation, injury management and early intervention, safety and training and development, the team helps create another level of support for clients in the crane industry, PNO says.

The team, a blend of broking, strategic claims management, and allied health qualified people, help ensure that clients get the best outcome.