Complete Crane Solutions’ (CCS) service team has done such a good job of servicing Sydney’s ANC Crane’s fleet, it has been given all of its service work. ANC Cranes owner and Director Craig Davies discusses the service provided by CCS.
“I first met Josh John a year or so ago at a New South Wales meeting of The Crane Industry Council of Australia (CICA) and he advised they were setting up a workshop in Sydney. He explained how he’d put together a really experienced team of service technicians and how determined he was to make an impact in Sydney,” said Craig.
“Obviously his business has been very successful in Western Australia, and I had been concerned that we were reliant on one company for our servicing, so I decided I would give him and his team a go. I sent a couple of cranes his way and I was impressed from the very beginning. The quality of their work was obvious, and their pricing is very reasonable. They have been servicing our cranes for just over 12 months now, and we’ve been really impressed with both the service they provide and the quality of their work, so much so they now service our entire fleet.”
The Complete Crane Solutions team takes a different approach to servicing ANC Cranes’ fleet, it is focused on what works for Craig and his team and work around them.
“They do work around us which is important. If we’ve got a breakdown, they’re straight there. But I think the best thing, and what I really like about them, is they service our cranes at night, so we’re not losing downtime during the day,” said Craig.
“We can drop a crane into their yard in the afternoon, they service it overnight and we pick it up the next morning. That’s a big bonus for us.
“We’re not losing a day or two days every three months or so and for a small business like ours that adds up over the year. With CCS servicing our cranes overnight, we are able to utilise our assets more effectively.”
Craig and his team have been impressed with the quality of the work they’ve seen and they are developing relationships with the technicians in the workshop as well as the mobile technicians.
“I’m not one for change but I’ve been impressed with the ability’s they have in their team,” Craig said.
“When we’ve had a breakdown they’ll get the crane going and their response times have been great, which means I’m not sitting around waiting for something to happen.
“They do what they say they are going to do and within the time frames they give. They have experienced technicians in their team and most of them have been factory trained on the big brands. They are also bringing through some young guys which I like to see. All in all, they’ve got a quality business.”
