AWD has more than two decades of experience and a first-rate reputation for service quality and timely parts delivery by focusing on and understanding customer requirements.
With a wealth of industry experience, AWD also specialises in custom engineering customers’ machines (new or pre-owned) to suit the specialised needs of the lifting and access equipment industries.
From customised heavy lift site equipment to EWPs and support equipment, the AWD team are experts in the needs of the local industry. AWD can assist in the design and manufacture of purpose-built attachments such as specialised pipe and cylinder grabs to help maximise site equipment efficiency, safety and productivity.
With continuous consultation with customers and obtaining direct feedback about their products and services, AWD has been able to fine tune its offering to a level of excellence. The AWD team builds on client input to create physical solutions for businesses in the lifting and access sector as well as construction, mining and agriculture. With the AWD team possessing the essential knowledge about these industries, it is in the best place to offer practical and professional advice.
Purpose-built workshop facilities are designed to enable AWD to efficiently service and maintain all types of equipment with dedicated employees who are fully qualified to offer the correct advice. AWD also offer major inspections for all makes and models of EWPs including scissor lifts and boom lifts.
Can’t get to AWD? Not a problem, they make moving machinery easy with their own fleet of trucks and a network of transport partners who can assist with getting your equipment to wherever it is needed.
A key part to AWD’s servicing strategy is a commitment to mobile service. Technicians provide on-site equipment service support thanks to a fleet of fully equipped service vehicles across the country.
“Our mobile service fleet works extremely well to reach customers that can’t get to us,” says Perth Service Manager, Paul Thomas.
“We can assist with a wide range of regular maintenance tasks, as well as emergency breakdown response and repair. Our service team can also provide over the phone technical advice on all makes and models of equipment.”
“This means our customers have a readily available resource that would otherwise demand capital investment, staff and workshop space. You can count on us to have the right solution every time, so you can get back on track without delay,” he said.
In addition to the standard mobile service fleet, AWD also has a fully equipped fleet of mobile hydraulic hose and fitting repair vans. Available 24 hours, 7 days a week, the vans are stocked with a large range of hydraulic hoses, industrial hoses and fittings.
For operators of heavy machinery and many kinds of capital equipment, a hydraulic hose repair poses a particularly challenging problem. The hydraulic systems may only be a small part of the unit’s overall functionality or part of a mission-critical assembly that can’t function without robust hydraulic pressure. While some repairs might be possible with help from in-house professionals, in many cases, you may need to seek an outside resource for assistance. AWD provides the gold standard of industry-leading service for operators of hydraulic equipment. When you run into problems, you can rest assured that AWD has a rapid solution available.
AWD understands the cost of machine down-time caused by not having the part on hand to get equipment back up and running. Therefore, its large, on-site parts inventory is stocked with high-quality parts to ensure your machines can run at their best. AWD also specialises in genuine OEM parts supplied through authorised service partners Dieci Australia, Genie, JLG and Bronto Skylift.
The team at AWD is not one to stand still and it is continually exploring ways to offer increased parts support and service offerings.
“We understand the demands, requirements and competitive nature of the market in which we operate, which is why our passion is to consistently exceed our customers’ expectations,” said Thomas.
The AWD Group’s customer service support team is available 24/7, 365 days a year. For more information, give us a call on 133 293 or visit awdgrp.com.au.