C&L, Cranes & Lifting, Technology

Anytime, anywhere with remote diagnosis

Demag’s innovative cloud solution for location-independent crane and fleet management, IC-1 Remote, will soon be available on their all terrain and crawler cranes.

Following the resounding success of the IC-1 Remote pre-release versions presented at last year’s Bauma and this year’s ConExpo in Las Vegas, Demag has announced the official market launch.

With the cloud solution, all relevant crane data can be accessed from anywhere. Online troubleshooting by customer support will also be enabled in the future. IC-1 Remote is the only system to offer this option. It is available now for almost all new Demag all terrain and crawler cranes, with a retrofit option being offered for many older models.

IC-1 Remote expands the possibilities of the innovative IC-1 control system to incorporate mobile remote access to all key crane data. Users can select the required display parameters and configure their personal dashboard. If various users have access to the crane data, several customised dashboards can be created.

Anthony Grosser, managing director of Tadano Oceania is excited to be offering the advanced telematics solution to Australian customers.

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“The data provided by IC-1 Remote, will help our customers manage their crane fleets in an efficient and data-driven manner, and this will improve planning efficiency. It will also enable customers to track previous crane work history for projects completed and the duration of the contract. This information will enable them to tender in a more educated way and make more profitable and smart investments as a result of the data provided by IC-1 Remote,” he said.

In technical terms, the IC-1 Remote system consists of a radio unit with a SIM card that is connected to a central cloud server. The crane data is transferred to this server, and stored there. Via a web browser, authorised users can retrieve and process this data for state-of-the-art crane and fleet management. The data can be accessed at any time and from any location, and also from any terminal device, such as stationary PCs in offices, mobile tablets or smartphones with internet access. On the start page, authorised users can see at a glance all the cranes in their entire fleet that are connected to the IC-1 Remote network. They can read whether a crane is “logged in” to the system, when the machine was last connected, whether it is currently in operation or whether error messages or alarms are displayed. It is also possible to call up geographical map data such as the location of the crane or the distance traveled.

IC-1 Remote shows all operating states

This makes the advantages of IC-1 Remote obvious. The system enables Demag customers to manage their cranes and fleet in an efficient and data-driven manner, with visibility of the crane’s location and all operating states: from the load weight on the hook during an operation to the main boom length, complete with boom angle and hoist speed data, to the fuel level and the oil and coolant levels including temperatures. IC-1 Remote enables the owner to trace exactly how the crane has worked, and how long it was located at a specific site.

With this data, the system can even support invoicing. IC-1 Remote further allows the definition of specific parameters – such as hoist service hours or critical oil level thresholds – and trigger notifications when these are reached. This enhances coordination of service intervals, and improves planning security for crane job allocations. All information is available in the cloud, where it is permanently stored while secured against unauthorised access.

The Demag IC-1 Remote telematics solution provides customer’s visibility of a crane’s location plus a host of operating metrics including:

  • main boom length;
  • jib length;
  • counterweight;
  • outrigger base;
  • load weight;
  • operating radius;
  • wind speed; and
  • fluid levels – fuel, oil and coolant.

This data, securely password protected, is accessible from a computer or mobile device, wherever there’s an internet connection. Its opening dashboard gives authorised users an overview and operating status of all fleet cranes connected to the network. Only designated personnel can access the data, and the reports are customisable, so the right information gets to the right person for decision-making.

IC-1 Remote signals alarms, generates regular reports, assists in planning routine maintenance, and allows for key personnel to be established to receive fault codes, says Grosser.

“IC-1 Remote informs customers about small issues, so they can be addressed before becoming major, more costly events. The system, which can be customised, allows service technicians to define specific maintenance parameters like hoist service hours and critical oil threshold levels, so trigger notifications are received when those levels are reached,” he said.

Online troubleshooting

In addition to access by crane operators, support services via IC-1 Remote through the manufacturer’s customer service will be added as a future option. In other words: A Service team member can access the control information and run an online fault analysis. This capability considerably increases service speed and drastically reduces the time needed to restore a crane to full operation, minimising expensive downtimes and disruptions.

”Access to operating data is the key to customers making informed business decisions about their crane fleet.

The new Demag IC-1 Remote advanced telematics solution will provide customers with the tools to monitor their fleet, anytime and from anywhere an internet connection is available,” said Grosser.

Retrofit for existing cranes

IC-1 Remote will soon be available for all new Demag all terrain cranes up to 300 tonnes (331 USt) and a range of Demag crawler cranes. In addition, Demag is offering IC-1 Remote as a retrofit solution for selected models supplied at an earlier date. The service team is happy to discuss suitable models and model years on request.

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